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3
Warranty
Tisch Environmental, Inc. warrants instruments of its manufacture to be free
of defect in material and workmanship for one year from the date of shipment
to the purchaser. Its liability is limited to the service or replacing any
defective part of any instrument returned to the factory by the original
purchaser. All service traceable to defects in original material or
workmanship is considered warranty service and is performed free of charge.
The expense of warranty shipping charges to and from our factory will be borne
by Tisch Environmental. Service performed to rectify an instrument malfunction
caused by abuse or neglect and service performed after the one year warranty
period will be charged to the customer at the then current prices for labor,
parts, and transportation. The right is reserved to make changes in
construction, design, and prices without prior notice.
Quality Policy
Tisch Environmental, Inc. specializes in the manufacture and supply of
quality, reliable and safe equipment for environmental studies.
The objective of the company is to supply products that are fit for use and
have the desired quality in accordance with customer requirements and
published specifications. Our customers expect safe, reliable and optimum cost
products delivered on time.
To achieve the above objective and satisfy the customer expectations, the
Company is totally committed to implementing and maintaining the Quality
Management System based on ISO9002.
Quality problems arising in various areas are to be identified and solved with
speed, technical efficiency and economy. We shall focus our resources, both
technical and human, towards the prevention of quality deficiencies to satisfy
the organizational goals of “right first time…every time”.
The successful operation of the system relies upon the co-operation and
involvement of personnel at all levels. Our commitment to quality will ensure
the continued success of our Company and the satisfaction of our customers and
staff.
The Quality Coordinator is authorized to ensure that the requirements of this
Quality System are implemented. Any problems that can not be solved between
departments or personnel shall be brought to my attention for final
resolution.
President
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