d. Clear the browser cache.
e. If the computer is set to a static (fixed) IP address (this setting is uncommon), either change the
computer to obtain an IP address automatically from the modem router through DHCP, or change
the IP address of the computer to a static IP address in the 192.168.1.2–192.168.1.254 range.
13. From the Country menu, select the country in which you use the modem router.
14. From the Internet Service Provider menu, select the Internet service provider (ISP) that you are using.
If your ISP is not in the menu, select Other.
15. Select the Yes radio button.
16. Click the Next button.
When the modem router is connected to the Internet, the Congratulations! page displays, and you
successfully completed the setup process. If the Congratulations! page does not display, other pages
might display and you might need to provide more information, in which case you must continue with
the next step. The pages that display depend on your type of ISP connection and configuration.
17. (Only if you are using a DSL connection and the following page displays) Specify a full scan to let the
Setup Wizard find the PVC protocol.
The page that might display asks you if you need the Setup Wizard to do a full scan to find the PVC
protocol. If this page does not display, continue with Step 18.
Do the following:
a. Select the Yes radio button.
b. Click the Next button.
The Setup Wizard performs a full scan, which might take up to six minutes.
18. (Only if the following page displays) Specify how to manage problems with the detection of the Internet
The page that might display states that a problem occurred while the wizard was detecting the Internet
connection. If this page does not display, continue with Step 19.
Take one of the following actions:
•If you did not yet power cycle the modem, do so now:
a. Unplug your modem’s power, leaving the modem connected to the wall jack for your Internet
b. If your modem includes a battery backup, remove the battery.
c. Wait 10 seconds.
d. If your modem includes a battery backup, reinsert the battery.
e. Plug in your modem’s power and turn on your modem.
f. Wait two minutes.
g. Select the I just power cycled the modem and waited for 2 minutes radio button.
h. Click the Next button.
•See if the DSL cable is not fully inserted or is inserted at the wrong place. If necessary, do the
Install and Access the Modem Router and Its Network
Nighthawk AC1900 WiFi VDSL/ADSL Modem Router Model D7000v2