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Quick Tips for Troubleshooting
If your network is unresponsive or does not function normally, restart your network:
1. Unplug the Ethernet cable from the access point to your router, network switch, or network hub.
2. Turn off the access point.
3. Plug in the Ethernet cable from the access point to your router, network switch, or network hub. Wait
two minutes.
4. Turn on the access point and wait two minutes.
If you cannot connect over an Ethernet cable to the access point, try the following:
Make sure that the Ethernet cables are securely plugged in.
Make sure that your computer or WiFi device does not use a static IP address but is configured to
receive an IP address automatically with DHCP. (For most devices, DHCP is the default setting.)
If you cannot connect over WiFi to the access point, try the following:
Make sure that the WiFi LED on the access point is not off.
If the WiFi LED is off, both WiFi radios are probably off too. For more information about the WiFi radios,
see Control the WiFi Radios on page 31.
Make sure that the WiFi settings on your WiFi device and access point match exactly.
For a device that is connected over WiFi, the WiFi network name (SSID) and WiFi security settings of
the access point and WiFi device must match exactly. The default SSIDs and default WiFi passphrase
are on the access point label (see Access Point Label on page 8).
Make sure that your WiFi device supports the security that you are using for your WiFi network (WEP,
WPA, or WPA2). For information about WiFi security settings, see View or Change the Basic WiFi
Settings on page 21.
Make sure that your WiFi device is not too far from the access point or too close. To see if the signal
strength improves, move your WiFi device near the access point but at least 6 feet (1.8 meters) away.
Make sure that the WiFi signal is not blocked by objects between the access point and your WiFi device.
Make sure that the access point’s SSID broadcast is not disabled.
If the access point’s SSID broadcast is disabled, the WiFi network name is hidden and does not display
in your WiFi device’s scanning list. To connect to a hidden network, you must enter the network name
and the WiFi password. For more information about the SSID broadcast, see View or Change the Basic
WiFi Settings on page 21.
Make sure that your WiFi device does not use a static IP address but is configured to receive an IP
address automatically with DHCP. (For most devices, DHCP is the default setting.)
Troubleshooting
63
802.11ac Wireless Access Point Model WAC104
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