Troubleshoot With the LEDs
When you turn on the power, the LEDs light as described here:
1. The Power LED lights solid green temporarily, then blinks green, and finally turns solid green and
remains that way, indicating that the startup procedure is complete and the access point is ready.
2. When the startup procedure is complete, verify the following:
•The WiFi LED lights solid green or blinks green (unless the WiFi radios are turned off).
If a LAN device is connected to a LAN port, the associated LAN LED lights solid green or blinks
You can use the LEDs for troubleshooting. For more information, see the following sections:
•Power LED Is Off on page 64
•Power LED Remains Blinking Green on page 64
•WiFi LED Is Off on page 65
Power LED Is Off
If the Power LED and other LEDs are off when the access point is turned on, do the following:
•Make sure that the Power On/Off button on the back is in the on position, that is, it is pushed in.
•Make sure that the power cord is correctly connected to the access point and that the power supply
adapter is correctly connected to a functioning power outlet.
•Make sure that you are using the 12V, 1.5A power adapter that NETGEAR supplied for this product.
If the error persists, a hardware problem might exist. For recovery instructions or help with a hardware
problem, contact technical support at netgear.com/support.
Power LED Remains Blinking Green
When you turn on the power to the access point, the Power LED lights solid green temporarily, then
blinks green, and finally turns solid green and remains that way, indicating that the startup procedure is
complete and the access point is ready. During operation, the only time that the Power LED might be blinking
green is when firmware is being upgraded.
If the Power LED remains blinking green and does not turn solid green, a failure occurred or the access
point is malfunctioning.
If the Power LED does not turn solid green, do the following:
1. Turn the power off and back on and wait several minutes to see if the access point recovers.
2. If the access point does not recover, press and hold the Reset button to return the access point to its
factory settings (see Use the Reset Button on page 38).
802.11ac Wireless Access Point Model WAC104