If the error persists, a hardware problem might exist. For recovery instructions or help with a hardware
problem, contact technical support at netgear.com/support.
WiFi LED Is Off
If the WiFi LED remains off, check to see if both radios on the access point are disabled (see Control
the WiFi Radios on page 31). By default, both radios are enabled and the WiFi LED lights solid green.
Troubleshoot the WiFi Connectivity
If you are experiencing trouble connecting over WiFi to the access point, try to isolate the problem:
•Make sure that the WiFi settings in your WiFi device and access point match exactly.
For a device that is connected over WiFi, the WiFi network name (SSID) and WiFi security settings of
the access point and WiFi device must match exactly. The default SSIDs and default WiFi pasphrase
are on the access point label (see Access Point Label on page 8).
•Does the WiFi device that you are using find your WiFi network?
If not, check the WiFi LED on the top of the access point. If the WiFi LED is off, both WiFi radios are
probably off too. For more information about the WiFi radios, see Control the WiFi Radios on page 31.
•If you disabled the access point’s SSID broadcast, your WiFi network is hidden and does not display in
your WiFi client’s scanning list. (By default, SSID broadcast is enabled.) For more information, see View
or Change the Basic WiFi Settings on page 21.
•Does your WiFi device support the security that you are using for your WiFi network (WEP, WPA, or
WPA2)? For information about changing the WiFi security, see View or Change the Basic WiFi Settings
on page 21.
If you want to change the WiFi settings of the access point’s network, use a wired
connection to avoid being disconnected when the new WiFi settings take effect.
If your WiFi device finds your network but the signal strength is weak, check these conditions:
•Is your access point too far from your WiFi device or too close? Place your WiFi device near the access
point but at least 6 feet (1.8 meters) away and see whether the signal strength improves.
•Are objects between the access point and your WiFi device blocking the WiFi signal?
Troubleshoot Internet Browsing
If your computer or WiFi device is connected to the access point but unable to load any web pages from
the Internet, it might be for one of the following reasons:
•Your computer might not recognize any DNS server addresses.
A DNS server is a host on the Internet that translates Internet names (such as www addresses) to
numeric IP addresses. If you manually entered a DNS address when you set up the access point (that
is, the access point uses static IP address settings), reboot your computer and verify the DNS address.
802.11ac Wireless Access Point Model WAC104