•Does your WiFi device support the security that you are using for your WiFi network
(WPA, WPA2, or WPA3)?
•If you want to view the WiFi settings for the router, use an Ethernet cable to connect
a computer to a LAN port on the router. Then log in to the router, and select BASIC
Note: Be sure to click the Apply button if you change settings.
If your WiFi device finds your network but the signal strength is weak, check these
•Is your router too far from your computer or too close? Place your computer near
the router but at least 6 feet (1.8 meters) away and see whether the signal strength
•Are objects between the router and your computer blocking the WiFi signal?
Troubleshoot Your Network Using the Ping
Most network devices and routers contain a ping utility that sends an echo request
packet to the designated device. The device then responds with an echo reply. You can
easily troubleshoot a network using the ping utility in your computer or workstation.
Test the LAN Path to Your Router
You can ping the router from your computer to verify that the LAN path to your router
is set up correctly.
To ping the router from a Windows-based computer:
1. From the Windows toolbar, click the Start button and select Run.
2. In the field provided, type ping followed by the IP address of the router, as in this
3. Click the OK button.
You see a message like this one:
Pinging <IP address > with 32 bytes of data
If the path is working, you see this message:
Reply from < IP address >: bytes=32 time=NN ms TTL=xxx
Nighthawk AX8 8-Stream AX6000 WiFi Router