Service (Customer Care) - United Kingdom and Ireland
Service (Customer Care) - United Kingdom and Ireland
Step by step towards your solution with Gigaset Customer Care
Visit our Customer Care pages
Here you will find:
Frequently asked questions
Free software and user manual downloads
Compatibility checks
Contact our Customer Care team
Couldn't find a solution in the FAQs section?
We are happy to help...
... online:
via our contact form on the customer service page
... by telephone:
United Kingdom
Service Hotline: 020 36953111
(local call cost charge)
Service Hotline: 0818 200 033
(6.6561 Ct./Call)
Please have your proof of purchase ready when calling.
Please note that if the Gigaset product is not sold by authorised dealers in the national territory the product
may not be fully compatible with the national telephone network. It is clearly specified on the box near the CE
mark for which country/countries the equipment has been developed. If the equipment is used in a manner
inconsistent with this advice or with the instructions of the manual and on the product itself, this may have
implications on the conditions for warranty or guarantee claims (repair or exchange of product).
In order to make use of the warranty, the product purchaser is asked to submit a receipt which proves the date
of purchase (date from which the warranty period starts) and the type of goods that have been purchased.
Guarantee Certificate - United Kingdom and Ireland
Without prejudice to any claim the user (customer) may have in relation to the dealer or retailer, the customer
shall be granted a manufacturer’s Guarantee under the conditions set out below:
In the case of new devices and their components exhibiting defects resulting from manufacturing and/or
material faults within 24 months of purchase, Gigaset Communications shall, at its own option and free of
charge, either replace the device with another device reflecting the current state of the art, or repair the
said device. In respect of parts subject to wear and tear (including but not limited to, batteries, keypads,
casing), this warranty shall be valid for six months from the date of purchase.
This Guarantee shall be invalid if the device defect is attributable to improper care or use and/or failure to
comply with information contained in the user manuals. In particular claims under the Guarantee cannot
be made if:
The device is opened (this is classed as third party intervention)
Repairs or other work done by persons not authorised by Gigaset Communications.
Components on the printed circuit board are manipulated
The software is manipulated
Defects or damage caused by dropping, breaking, lightning or ingress of moisture. This also applies if
defects or damage was caused by mechanical, chemical, radio interference or thermal factors (e.g.: micro-
wave, sauna etc.)
Devices fitted with accessories not authorised by Gigaset Communications
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