Customer Service & Assistance
Customer Service & Assistance
Step by step towards your solution with Gigaset Customer Care
Visit our Customer Care pages
Here you will find:
•Frequently asked questions
•Free software and user manual downloads
Contact our Customer Care team
Couldn't find a solution in the FAQs section?
We are happy to help...
via our contact form on the customer service page
... by telephone:
Service Greece +30 2111 98 1778
(0.026 € per minute from the Greek phone network. For calls from mobile phone networks, other
prices may apply.)
Please have your proof of purchase ready when calling.
Please note that if the Gigaset product is not sold by authorised dealers in the national territory the product
may not be fully compatible with the national telephone network. It is clearly specified on the box near the CE
mark for which country/countries the equipment has been developed. If the equipment is used in a manner
inconsistent with this advice or with the instructions of the manual and on the product itself, this may have
implications on the conditions for warranty or guarantee claims (repair or exchange of product).
In order to make use of the warranty, the product purchaser is asked to submit a receipt which proves the date
of purchase (date from which the warranty period starts) and the type of goods that have been purchased.
Without prejudice to any claim the user (customer) may have in relation to the dealer, the customer shall be
granted a manufacturer's Guarantee under the conditions set out below:
•In the case of new devices and their components exhibiting defects resulting from manufacturing and/or
material faults within 24 months of purchase, Gigaset Communications shall, at its own option and free of
charge, either replace the device with another device reflecting the current state of the art, or repair the
said device. In respect of parts subject to wear and tear (e.g., batteries, keypads, casings), this warranty
shall be valid for six months from the date of purchase.
•This Guarantee shall be invalid if the equipment defect is attributable to improper treatment and/or failure
to comply with information contained in the user manuals.
•This Guarantee shall not extend to services performed by the authorised dealer or the customer them-
selves (e.g. installation, configuration, software downloads). User manuals and any software supplied on a
separate data medium shall be excluded from the Guarantee.
•The purchase receipt, together with the date of purchase, shall be required as evidence for invoking the
Guarantee. Claims under the Guarantee must be submitted within two months of the Guarantee default
•Ownership of devices or components replaced by and returned to Gigaset Communications shall vest in
•This Guarantee shall apply to new devices purchased in the European Union. The Guarantee is issued by
Gigaset Communications Austria GmbH, Businesspark Marximum Objekt 2 / 3.Stock, Modecenterstraße
17, 1110 Vienna, Austria.