Service (Customer Care)
Service (Customer Care)
Step by step towards your solution with Gigaset Customer Care
Visit our Customer Care pages:
Here you will find:
•Frequently asked questions
•Free software and user manual downloads
Contact our Customer Care team:
Couldn't find a solution in the FAQs section?
We are happy to help...
... by eMail: www.gigaset.com/contact
... by telephone:
Service Hotline: 020 36953111 (local call cost charge)
Service Hotline: 0818 200 033 (6.6561 Ct./Call)
Please have your proof of purchase ready when calling.
Please note that if the Gigaset product is not sold by authorised dealers in the national territory the product
may not be fully compatible with the national telephone network. It is clearly specified on the box near the CE
mark for which country/countries the equipment has been developed. If the equipment is used in a manner
inconsistent with this advice or with the instructions of the manual and on the product itself, this may have
implications on the conditions for warranty or guarantee claims (repair or exchange of product).
In order to make use of the warranty, the product purchaser is asked to submit a receipt which proves the date
of purchase (date from which the warranty period starts) and the type of goods that have been purchased.
For questions about VoIP access, please contact the respective service provider.
Guarantee Certificate - United Kingdom
Without prejudice to any claim the user (customer) may have in relation to the dealer or retailer, the customer
shall be granted a manufacturer's Guarantee under the conditions set out below:
•In the case of new devices and their components exhibiting defects resulting from manufacturing and/or
material faults within 24 months of purchase, Gigaset Communications shall, at its own option and free of
charge, either replace the device with another device reflecting the current state of the art, or repair the
said device. In respect of parts subject to wear and tear (including but not limited to, batteries, keypads,
casing), this warranty shall be valid for six months from the date of purchase.
•This Guarantee shall be invalid if the device defect is attributable to improper treatment and/or failure to
comply with information contained in the user guides.
•This Guarantee shall not apply to or extend to services performed by the authorised dealer or the cus-
tomer themselves (e. g. installation, configuration, software downloads). User guides and any software
supplied on a separate data medium shall be excluded from the Guarantee.
•The purchase receipt, together with the date of purchase, shall be required as evidence for invoking the
Guarantee. Claims under the Guarantee must be submitted within two months of the Guarantee default
•Ownership of devices or components replaced by and returned to Gigaset Communications shall vest in
•This Guarantee shall apply to new devices purchased in the European Union. For Products sold in the
United Kingdom the Guarantee is issued by: Gigaset Communications UK Limited, 2 White Friars, Chester,