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Troubleshooting
17
MusicCast
Network
Problem Cause Solution
Unable to make the connection
settings using MusicCast
CONTROLLER.
The mobile device is not connected to the wireless LAN router
(access point).
Connect the mobile device to the wireless LAN router, and
then make the connection settings using MusicCast
CONTROLLER.
The unit is turned off. Turn on the power to the unit.
Problem Cause Solution
MusicCast CONTROLLER does not
detect this unit.
The unit and the mobile device are not on the same network. Check the network connections and your router settings, and
then connect the unit and mobile device to the same network.
You are using a router supporting multi SSIDs. The router’s network split function may be blocking access to
the unit. If you are connecting an iPhone, use an SSID that
allows access to the unit. (Try to connect to the Primary SSID.)
The network feature does not
function.
The network parameters (IP address) have not been obtained
properly.
Enable the DHCP server function on the router.
Files on the PC (or server) are not
displayed (played back).
The file format is not supported by the unit or the PC (or
server).
Be sure to use a file format that is supported by the unit and
the PC. For information on music files supported by this unit,
please refer to “Supported devices/media and file formats”
(P. 2 0 ) .
MusicCast CONTROLLER does not
detect the PC (or server).
The media sharing settings on the PC are not correct. Modify the media sharing settings so that the unit will be able
to access the folders on the PC (or server) (P. 8 ) .
Security software installed on your PC (or server) is blocking
the unit from accessing the PC.
Check the settings of the security software installed on your
PC (or server).
The unit and the PC are not connected to the same network. Check the network connections and the router settings, and
then connect the unit and PC to the same network.
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