Service (Customer Care)
Guarantee Certificate
Without prejudice to any claim the user (cus-
tomer) may have in relation to the dealer or
retailer, the customer shall be granted a
manufacturer’s Guarantee under the condi-
tions set out below:
uIn the case of new devices and their com-
ponents exhibiting defects resulting from
manufacturing and/or material faults
within 24 months of purchase, Gigaset
Communications shall, at its own option
and free of charge, either replace the
device with another device reflecting the
current state of the art, or repair the said
device. In respect of parts subject to wear
and tear (including but not limited to,
batteries, keypads, casing), this warranty
shall be valid for six months from the date
of purchase.
uThis Guarantee shall be invalid if the
device defect is attributable to improper
care or use and/or failure to comply with
information contained in the user manu-
als. In particular claims under the Guaran-
tee cannot be made if:
uThe device is opened (this is classed as
third party intervention)
uRepairs or other work done by persons
not authorised by Gigaset Communica-
uComponents on the printed circuit board
are manipulated
uThe software is manipulated
uDefects or damage caused by dropping,
breaking, lightning or ingress of mois-
ture. This also applies if defects or dam-
age was caused by mechanical, chemical,
radio interference or thermal factors (e.g.:
microwave, sauna etc.)
uDevices fitted with accessories not
authorised by Gigaset Communications
uThis Guarantee shall not apply to or
extend to services performed by the
authorised dealer or the customer them-
selves (e.g. installation, configuration,
software downloads). User manuals and
any software supplied on a separate data
medium shall be excluded from the Guar-
uThe purchase receipt, together with the
date of purchase, shall be required as evi-
dence for invoking the Guarantee. Claims
under the Guarantee must be submitted
within two months of the Guarantee
default becoming evident.
uOwnership of devices or components
replaced by and returned to Gigaset
Communications shall vest in Gigaset
uThis Guarantee shall apply to new devices
purchased in the European Union. For
Products sold in the Republic of Ireland
the Guarantee is issued by Gigaset Com-
munications UK Limited, Quatro House,
Lyon Way, Camberley, Surrey, GU16 7ER.
uAny other claims resulting out of or in
connection with the device shall be
excluded from this Guarantee. Nothing in
this Guarantee shall attempt to limit or
exclude a Customers Statutory Rights,
nor the manufacturer’s liability for death
or personal injury resulting from its negli-
uThe duration of the Guarantee shall not
be extended by services rendered under
the terms of the Guarantee.
uInsofar as no Guarantee default exists,
Gigaset Communications reserves the
right to charge the customer for replace-
ment or repair.
uThe above provisions does not imply a
change in the burden of proof to the det-
riment of the customer.
To invoke this Guarantee, please contact the
Gigaset Communications helpdesk on
1850 777 277. This number is also to be
found in the accompanying user guide.
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