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19
Appendix
3.THIS LIMITED WARRANTY DOES NOT
COVER AND IS VOID WITH RESPECT TO
THE FOLLOWING:
Cosmetic damage, physical damage to the
surface of the Product, including, without
limitation, breakage, cracks, dents,
scratches or adhesive marks on the LCD
screen or outside casing of the Product.
Products which have been repaired, main-
tained or modified (including the antenna)
by anyone other than Distributor or a Dis-
tributor-approved repair facility, or that have
been improperly installed.
Cost of installation, removal or reinstalla-
tion.
Damage due to any telephone, electronic,
hardware or software program, network,
Internet or computer malfunctions, failures,
or difficulties of any kind, including without
limitation, server failure or incomplete,
incorrect, garbled or delayed computer
transmissions.
Equipment and components not manufac-
tured, supplied or authorized by Gigaset
Communications or Distributor.
Modification of the Product's components,
or operation of the Product in an unsuitable
environment or in a manner for which it is
not intended, including but not limited to
failures or defects caused by misuse, abuse,
accidents, physical damage, abnormal oper-
ation, improper handling or storage,
neglect, alterations, unauthorized installa-
tion, removal or repairs, failure to follow
instructions, problems caused by the car-
rier's network coverage, exposure to fire,
water or excessive moisture or dampness,
floods, or extreme changes in climate or
temperature, acts of God, riots, acts of ter-
rorism, spills of food or liquids, viruses or
other software flaws introduced into the
Product, or other acts which are not the fault
of Distributor and which the Product is not
specified to tolerate, including damage
caused by mishandling or blown fuses.
Products which have had warranty stickers,
electronic serial number and/or serial
number label removed, altered, rendered
illegible or fraudulently applied to other
equipment.
Signal reception problems (unless caused by
defect in material or workmanship in the
Product).
Products operated outside published maxi-
mum ratings.
Performance of the Products when used in
combination with other products or equip-
ment not manufactured, supplied or author-
ized by Distributor.
Consumables (such as batteries and fuses).
Payments for labor or service to representa-
tives or service centers not authorized to
perform product maintenance by Distribu-
tor.
–Loss of data.
Testing and examination discloses that the
alleged defect or malfunction in the Product
does not exist.
This warranty does not cover customer educa-
tion, instruction, installation or removal, set up
adjustments, problems related to service(s)
provided by a carrier or other service provider,
and/or signal reception problems. Distributor or
Gigaset Communications shall not be responsi-
ble for software, firmware, information, or
memory data contained in, stored on, or inte-
grated with any Products returned for repair,
whether under warranty or not.
This warranty is valid only in Canada.
USE WITH ACCESSORIES NOT SUPPLIED BY
DISTRIBUTOR OR NOT OTHERWISE
EXPRESSLY AUTHORIZED BY DISTRIBUTOR
MAY VOID WARRANTY.
4.WARRANTY CLAIM PROCEDURE
All warranty claims must be made by notifying
Distributor prior to the expiration of the war-
ranty period. Distributor’s obligation to provide
warranty support shall not extend past the end
of the warranty period, except that any product
repaired or replaced during the warranty period
shall continue to be warranted for the balance
of such warranty period or thirty (30) days,
whichever is greater.
Throughout the warranty period, Support will
be available Monday through Sunday from 8:00
a.m. to 8:00 p.m. EST (English) and Monday
through Saturday from 7:00 a.m. to 12:00 p.m.
(noon) EST (French), excluding National holi-
days. Support service will be provided for you
by accessing the toll free customer service
number:
1-866-247-8758
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