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N600 Wireless Dual Band Router WNDR3400 Setup Manual
Troubleshooting 34
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Checking The Internet Service Connection
If your router is unable to access the Internet, check that the Internet connection is working, and
then check that the wireless router can get an Internet address.
Check that the Internet connection is working:
1. Internet connection. First verify that your cable or ADSL modem has a successful
connection. The cable or ADSL modem status lights indicate if the modem connection is
successful or not. Check your modem documentation, or call your Internet Service Provider
for help with verifying that the modem has a successful connection.
2. Wireless router Internet light is green or blinking green. If your Internet light is green or
blinking green, then you have a good Internet connection, and your wiring is correct.
3. Wireless router Internet light blinking amber. If your Internet light is blinking amber, then
your wireless router is attempting to make an Internet connection with the service provider.
The light should turn green within several minutes. If it does not, check the Internet
connection on the modem.
4. Wireless router Internet light off. If the Internet light is off, verify that the Ethernet cable is
securely connected between the cable or ADSL modem, and that both the modem and wireless
router are turned on.
Obtaining an Internet IP Address
If your wireless router is unable to access the Internet, and your Internet light is amber or blinking
amber, check the wireless router to see if it is able to get an Internet IP address from your service
provider. Unless you have a static IP address, your wireless router automatically requests an IP
address from your service provider.
To check the Internet IP address from the browser interface:
1. Log in to the wireless router.
2. Select Router Status under Maintenance on the main menu to check that an IP address is
shown for the Internet port. If 0.0.0.0 is shown, your wireless router has not obtained an IP
address from your service provider.
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