Hardware and Internet Setup
High Speed Cable Modem
Activate Your Internet Service
To activate your Internet service:
1. Visit your cable Internet provider’s website and follow the onscreen instructions to
activate your Internet service.
Cable Internet Provider Contact Information
Bright House Networks support.brighthouse.com
Cablevision cablevision.com
Telephone number depends on your region.
Charter https://install.charter.com
Comcast XFINITY comcast.com/activate
1-800-XFINITY (1-800-934-6489)
For more information, see Activate Your Internet Service With Comcast
XFINITY on page 10.
Cox https://activation.cox.net/selfactivation/start.cox
Mediacom https://maestro.mediacomcc.com/walledgarden/page/login.jsp
1-844-2SIMPLE (1-844-274-6753)
Note: Your cable Internet provider’s contact information might change. You
can also find the contact information in your monthly Internet service
billing statement.
2. If you are unable to activate your Internet service using the instructions on your cable
Internet provider’s website, call your cable Internet provider and do the following:
a. When asked, provide your account information and provide the cable modem’s model
number, which is CM700, serial number, and MAC address.
The serial number and MAC address are on the label on the cable modem, which is
on the side of the cable modem.
b. Wait for your cable Internet provider to confirm that your cable modem is active.
Note: When you attempt to contact Cablevision online, you are directed to the
Optimum web page. Optimum is a brand name of Cablevision.
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