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2.4 GHz, 5 GHz-1, and 5 GHz-2 WiFi LEDs Are Off
If these LEDs stay off, check to see if someone pressed the WIFI button on the front of the router. This button turns
the WiFi radios in the router on and off. These LEDs are lit when the WiFi radios are turned on.
Internet or Ethernet Port LEDs Are Off
If the Internet LED or the Ethernet port LEDs does not light when the Ethernet connection is made,
check the following:
Make sure that the Ethernet cable connections are secure at the router and at the modem or computer.
Make sure that power is turned on to the connected modem or computer.
Be sure that you are using the correct cable.
When connecting the router’s Internet port to a cable or DSL modem, use the cable that was supplied with the cable
or DSL modem. This cable can be a standard straight-through Ethernet cable or an Ethernet crossover cable.
Cannot Log In to the Router
If you are unable to log in to the router from a computer on your local network, check the following:
If you are using an Ethernet-connected computer, check the Ethernet connection between the computer and
the router.
Make sure that the IP address of your computer is on the same subnet as the router. If you are using the
recommended addressing scheme, your computer’s address is in the range of 192.168.1.2 to 192.168.1.254.
If your computer’s IP address is shown as 169.254.x.x, recent versions of Windows and Mac OS generate and
assign an IP address if the computer cannot reach a DHCP server. These autogenerated addresses are in the
range of 169.254.x.x. If your IP address is in this range, check the connection from the computer to the router,
and reboot your computer.
If your router’s IP address was changed and you do not know the current IP address, clear the router’s
configuration to factory defaults. This sets the router’s IP address to 192.168.1.1. For more information, see
Factory Settings on page 191.
Make sure that Java, JavaScript, or ActiveX is enabled in your browser. If you are using Internet Explorer, click
the Refresh button to be sure that the Java applet is loaded.
Try quitting the browser and launching it again.
Make sure that you are using the correct login information. The user name is admin, and the default password
is password. Make sure that Caps Lock is off when you enter this information.
Cannot Access the Internet
If you can access your router but not the Internet, check to see if the router can obtain an IP address from your
Internet service provider (ISP). Unless your ISP provides a fixed IP address, your router requests an IP address
from the ISP. You can determine whether the request was successful using the ADVANCED Home screen.
Troubleshooting
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