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To check the WAN IP address:
1. Launch a web browser from a computer or wireless device that is connected to the network.
2. Select an external site such as www.netgear.com.
3. Enter http://www.routerlogin.net.
A login window opens.
4. Enter the router user name and password.
The user name is admin. The default password is password. The user name and password are case-sensitive.
The BASIC Home page displays.
5. Click the ADVANCED tab.
The ADVANCED Home page displays.
6. Check that an IP address is shown for the Internet port. If 0.0.0.0 is shown, your router did not obtain an IP
address from your ISP.
If your router cannot obtain an IP address from the ISP, you might need to force your cable or DSL modem to recognize
your new router by restarting your network. For more information, see Sequence to Restart Your Network on page 181.
If your router is still unable to obtain an IP address from the ISP, the problem might be one of the following:
Your Internet service provider (ISP) might require a login program. Ask your ISP whether they require PPP over
Ethernet (PPPoE) or some other type of login.
If your ISP requires a login, the login name and password might be set incorrectly.
Your ISP might check for your computer’s host name. Assign the computer host name of your ISP account as the
account name on the Internet Setup page.
If your ISP allows only one Ethernet MAC address to connect to Internet and checks for your computer’s MAC
address, do one of the following:
Inform your ISP that you bought a new network device and ask them to use the router’s MAC address.
Configure your router to clone your computer’s MAC address.
If your router obtained an IP address, but your computer is does not load any web pages from the Internet, it might be
for one or more of the following reasons:
Your computer might not recognize any DNS server addresses.
A DNS server is a host on the Internet that translates Internet names (such as www addresses) to numeric IP
addresses. Typically, your ISP provides the addresses of one or two DNS servers for your use. If you entered a
DNS address during the router’s configuration, reboot your computer, and verify the DNS address.You can configure
your computer manually with DNS addresses, as explained in your operating system documentation.
The router might not be configured as the TCP/IP gateway on your computer.
Troubleshooting
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