Service (Customer Care)
Guarantee Certificate Ireland
Without prejudice to any claim the user (customer) may have in relation to the dealer or retailer,
the customer shall be granted a manufacturer’s Guarantee under the conditions set out below:
uIn the case of new devices and their components exhibiting defects resulting from manufac-
turing and/or material faults within 24 months of purchase, Gigaset Communications shall,
at its own option and free of charge, either replace the device with another device reflecting
the current state of the art, or repair the said device. In respect of parts subject to wear and
tear (including but not limited to, batteries, keypads, casing), this warranty shall be valid for
six months from the date of purchase.
uThis Guarantee shall be invalid if the device defect is attributable to improper care or use
and/or failure to comply with information contained in the user manuals. In particular claims
under the Guarantee cannot be made if:
uThe device is opened (this is classed as third party intervention)
uRepairs or other work done by persons not authorised by Gigaset Communications.
uComponents on the printed circuit board are manipulated
uThe software is manipulated
uDefects or damage caused by dropping, breaking, lightning or ingress of moisture. This also
applies if defects or damage was caused by mechanical, chemical, radio interference or ther-
mal factors (e.g.: microwave, sauna etc.)
uDevices fitted with accessories not authorised by Gigaset Communications
uThis Guarantee shall not apply to or extend to services performed by the authorised dealer
or the customer themselves (e.g. installation, configuration, software downloads). User man-
uals and any software supplied on a separate data medium shall be excluded from the Guar-
uThe purchase receipt, together with the date of purchase, shall be required as evidence for
invoking the Guarantee. Claims under the Guarantee must be submitted within two months
of the Guarantee default becoming evident.
uOwnership of devices or components replaced by and returned to Gigaset Communications
shall vest in Gigaset Communications.
uThis Guarantee shall apply to new devices purchased in the European Union. For Products
sold in the Republic of Ireland the Guarantee is issued by Gigaset Communications UK Lim-
ited, 2 White Friars, Chester, CH1 1NZ.
uAny other claims resulting out of or in connection with the device shall be excluded from this
Guarantee. Nothing in this Guarantee shall attempt to limit or exclude a Customers Statutory
Rights, nor the manufacturer’s liability for death or personal injury resulting from its negli-
uThe duration of the Guarantee shall not be extended by services rendered under the terms
of the Guarantee.
uInsofar as no Guarantee default exists, Gigaset Communications reserves the right to charge
the customer for replacement or repair.
uThe above provisions does not imply a change in the burden of proof to the detriment of the
To invoke this Guarantee, please contact the Gigaset Communications helpdesk. This number is
also to be found in the accompanying user guide.