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Troubleshooting
278
AC1600 WiFi VDSL/ADSL Modem Router Model D6400
If your modem router cannot obtain an IP address from the ISP, the problem might be one of
the following:
Your Internet service provider (ISP) might require a login program.
Ask your ISP whether they require PPP over Ethernet (PPPoE) or some other type of
login.
If you selected a login program, the service name, user name, or password might be
incorrectly set.
For more information, see Troubleshoot PPPoE or PPPoA on page 278.
Your ISP might check for your computer’s host name.
Assign the computer host name of your ISP account as the account name. For more
information, see one of the following sections:
-Manually Set Up an ADSL Internet Connection on page 47
-Manually Set Up a VDSL Internet Connection on page 57
-Manually Set Up a Cable of Fiber Internet Connection on page 66
If your ISP allows only one Ethernet MAC address to connect to Internet and checks for
your computer’s MAC address, inform your ISP that you bought a new network device
and ask them to use the modem router’s MAC address.
Configure your modem router to clone your computer’s MAC address. For more
information, see one of the following sections:
-Manually Set Up an ADSL Internet Connection on page 47
-Manually Set Up a VDSL Internet Connection on page 57
-Manually Set Up a Cable of Fiber Internet Connection on page 66
Troubleshoot PPPoE or PPPoA
If you use a PPPoE or PPPoA connection to your ISP, make sure that the connection works.
To verify that your PPPoE or PPPoA connection is working:
1. Launch a web browser from a computer or WiFi device that is connected to the network.
2. Type http://www.routerlogin.net.
A login window opens.
3. Enter the user name and password for the modem router.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
4. Click the OK button.
The BASIC Home page displays.
5. Select ADVANCED > ADVANCED Home.
The ADVANCED Home page displays.
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