c. Click the Yes button.
The access point/router locates and downloads the firmware and begins the
The Firmware Upgrade Assistant page displays while the firmware of the access
point/router is being updated. During the update, do not turn off the power or
press the Reset button. The update process takes about three minutes, after
which the access point/router restarts. You can log in again, using your registered
email address and password.
Update the access point/router firmware if
you cannot complete the initial log-in
During the initial log-in process, if the NETGEAR Account Login page or Create NETGEAR
Account page does not display, if you cannot sign in to your existing MyNETGEAR
account or create a new MyNETGEAR account, or if you encounter any other problem
that prevents you from completing the initial log-in process, you first might need to
reset the access point/router to factory default settings. Then, without logging in to your
existing MyNETGEAR account or creating a new MyNETGEAR account, you can update
the access point/router firmware (if new firmware is available).
After you update the firmware, you can log in to your existing MyNETGEAR account or
create a new MyNETGEAR account and complete the initial log-in process.
To reset the access point/router to factory default settings and update the firmware
if you cannot complete the initial log-in process:
1. Be sure that the access point/router is still connected to the Internet.
Note: If you did not change the connection setup of the access point/router as
described in Step 1 through Step 4 of Connect the access point/router to your existing
router and log in for the first time on page 17, the access point/router is still
connected to the Internet.
2. Reset the access point/router to factory default settings by doing the following:
a. On the back of the access point/router, locate the Reset button.
b. Using a straightened paper clip, press and hold the recessed Reset button until
the Power LED lights yellow, which takes about five seconds.
c. Release the Reset button.
User Manual21Install and Access the Access
Point/Router in Your Network
AC2000 802.11ac Wireless Access Point/Router WAC124