This section describes tips for troubleshooting some common problems.
Router mode: Sequence to restart your access point/router
If the access point/router is in router mode and you must restart your network,
follow this sequence:
1. Turn off and unplug the Internet modem.
2. Turn off the access point/router.
3. Plug in the Internet modem and turn it on. Wait two minutes.
4. Turn on the access point/router and wait two minutes.
Check the Ethernet cable connections
Make sure that the Ethernet cables are connected correctly and securely plugged in:
•If the access point/router is in access point mode (the default system mode), make
sure that you connect the yellow Ethernet port on the access point/router through
an Ethernet cable to a LAN port on the existing router in your network or to a switch
or hub that is located between the access point/router and the router.
•If the access point/router is in router mode, make sure that you connect the yellow
Ethernet port on the access point/router through an Ethernet cable to a LAN port
on your Internet modem.
•For any computer or device that you connect directly through an Ethernet cable to
the access point/router, make sure that you connect the Ethernet cable from the
computer or device to one of the four LANs port on the access point/router.
Check the WiFi settings of your computer or mobile device
If you connect over WiFi to the access point/router, make sure that the WiFi settings on
your computer or mobile device and the access point/router match exactly. The access
point/router’s default SSID is NETGEAR-1 and the default passphrase is sharedsecret.
Note: If you set up an access control list on the access point/router, you must add each
computer or mobile device to the access control list (see Enable and manage network
access control on page 81).
User Manual241Diagnostics and
AC2000 802.11ac Wireless Access Point/Router WAC124