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WiFi LED Is Off
If the WiFi LED remains off, check to see if both radios on the access point/router are
disabled (see Enable or disable the WiFi radios on page 69). By default, both radios
are enabled and the WiFi LED lights solid green or blinks green.
You cannot log in to the access point/router
If you are unable to log in to the access point/router’s local browser interface from a
computer or mobile device troubleshooting depends on whether the access point/router
is in the default access point mode or the router mode.
Access point mode: You cannot log in to the access
point/router
If the access point/router is in access point mode and you are unable to log in to its
local browser interface from a computer or mobile device, check the following:
Make sure that the computer or mobile device that you are using is connected to
the access point/router or the same network as the access point/router.
For the initial log-in process, also referred to as single sign-on (SSO), make sure that
the yellow Internet port on the access point/router is connected to the Internet
through an existing router in your network. The Internet LED must blink green or
light solid green.
Check the Ethernet or WiFi connection between your computer or mobile device
and the access point/router:
-Connect over Ethernet to the same network. If you connect the LAN port on
your computer to the same network router that the access point/router is
connected to, check the Ethernet cable between the computer and the LAN port
on either the network router or the switch or hub that is located between the
computer and the network router.
-Connect over Ethernet directly to the access point/router. If you connect the
LAN port on your computer directly to the access point/router, check the Ethernet
cable between the computer and the LAN port on the access point/router. (Do
not connect your computer to the yellow Internet port on the access point/router.)
-Connect over WiFi. If you are using a WiFi-enabled computer or mobile device,
check the WiFi connection between the computer or device and the access
point/router. The access point/router’s default SSID is NETGEAR-1 and the default
passphrase is sharedsecret.
User Manual245Diagnostics and
Troubleshooting
AC2000 802.11ac Wireless Access Point/Router WAC124
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