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Note: Some versions of Windows and Mac OS generate and assign an IP address
if a device cannot reach a DHCP server. These autogenerated addresses are in the
range of 169.254.x.x. If your IP address is in this range, check the connection from
the device to the access point/router and reboot your device.
Try quitting the browser and launching it again.
Clear your browsing data.
Make sure that Java, JavaScript, or ActiveX is enabled in your browser. If you are
using Internet Explorer, click the Refresh button to be sure that the Java applet is
loaded.
Router mode: You cannot access the Internet
If the access point/router is in router mode and you can log in to the access point/router’s
local browser interface but cannot get an Internet connection, check if the access
point/router can obtain an IP address from your Internet service provider (ISP).
Router mode: Check the Internet WAN IP address
If the access point/router is in router mode, unless your ISP provides a fixed IP address,
the access point/router requests an IP address from your ISP. You can determine whether
the request was successful.
To check the Internet WAN IP address:
1. Open a web browser from a computer or mobile device that is connected to the
access point/router network.
2. Enter http://www.routerlogin.net in the address field.
If you are not connected to the access point/router network but to the same network
as the access point/router, enter the IP address that is assigned to the access
point/router. If you do not know the IP address, see Find the IP address of the access
point/router on page 29.
The Sign-In page displays. You are prompted to sign in with your NETGEAR account.
If the access point/router is not connected to the Internet, you are prompted to sign
in with the local login credentials (see Log in to the access point/router when it is
not connected to the Internet on page 28).
3. Click the Login button.
The NETGEAR Account Login page displays.
4. Enter your registered email address and password and click the LOG IN button.
User Manual248Diagnostics and
Troubleshooting
AC2000 802.11ac Wireless Access Point/Router WAC124
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