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The BASIC Home page displays.
5. Select ADVANCED.
The ADVANCED Home page displays.
6. In the Internet Port pane, click the Connection Status button.
The Connection Status pop-up window opens.
Note: The information that displays depends on the type of Internet connection. If
the Internet connection is PPPoE, PPTP, or L2TP, other information might display
than if the Internet connection is an IP address that the ISP assigns dynamically (the
most common situation).
7. Check to see that a valid IP address is shown in the IP address field.
If 0.0.0.0 is shown, the access point/router did not obtain an IP address from your
ISP.
If the access point/router cannot obtain an IP address from the ISP, you might need to
force your modem to recognize the access point/router by restarting your network. For
more information, see Router mode: Sequence to restart your access point/router
network on page 241.
If the access point/router is still unable to obtain an IP address from the ISP, the problem
might be one of the following:
Your ISP might require a login program. Ask your ISP whether they require PPP over
Ethernet (PPPoE) or some other type of login.
If your ISP requires a login, the login name and password might be set incorrectly.
Your ISP might check for your computer’s host name. Assign the computer host
name of your ISP account as the account name (see Router mode: Manually set up
the access point/router Internet connection on page 40).
If your ISP allows only one Ethernet MAC address to connect to Internet and checks
for your registered computer’s MAC address, do one of the following:
-Inform your ISP that you bought a new network device and ask them to use the
access point/router’s MAC address.
-Configure the access point/router to clone your registered computer’s MAC
address.
User Manual249Diagnostics and
Troubleshooting
AC2000 802.11ac Wireless Access Point/Router WAC124
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