If the access point/router obtained an IP address, but your computer or mobile device
does not load any web pages from the Internet, it might be for one or more of the
•Your computer or mobile device might not recognize any DNS server addresses.
A DNS server is a host on the Internet that translates Internet names (such as www
addresses) to numeric IP addresses. Typically, your ISP provides the addresses of
one or two DNS servers for your use. If you entered a DNS address during the access
point/router’s configuration, reboot your computer or mobile device, and verify the
DNS address. You can configure your computer or mobile device manually with
DNS addresses, as explained in your operating system documentation.
•The access point/router might not be configured as the TCP/IP gateway on your
computer ore mobile device.
If your computer or mobile device obtains its information from the access point/router
by DHCP, reboot the computer or mobile device and verify the gateway address.
•You might be running login software that is no longer needed.
If your ISP provided a program to log you in to the Internet, you no longer need to
run that software after installing your router. You might need to go to Internet Explorer
and select Tools > Internet Options, click the Connections tab, and select Never
dial a connection. Other browsers provide similar options.
Router mode: Check or manually start the PPPoE connection
If the access point/router is in router mode and your ISP uses a PPPoE connection, you
can check or manually start the PPPoE connection.
To check or manually start the PPPoE connection:
1. Open a web browser from a computer or mobile device that is connected to the
access point/router network.
2. Enter http://www.routerlogin.net in the address field.
If you are not connected to the access point/router network but to the same network
as the access point/router, enter the IP address that is assigned to the access
point/router. If you do not know the IP address, see Find the IP address of the access
point/router on page 29.
The Sign-In page displays. You are prompted to sign in with your NETGEAR account.
If the access point/router is not connected to the Internet, you are prompted to sign
in with the local login credentials (see Log in to the access point/router when it is
not connected to the Internet on page 28).
3. Click the Login button.
The NETGEAR Account Login page displays.
User Manual250Diagnostics and
AC2000 802.11ac Wireless Access Point/Router WAC124