Alternatively, you can configure your computer or mobile device manually with a
DNS address, as explained in the documentation for your computer or mobile device.
•If the access point/router is in router mode, the access point/router might not be
configured as the default gateway on your computer or mobile device.
Reboot the computer or mobile device and verify that the access point/router address
is listed by your computer or mobile device as the default gateway address.
•You might be running login software that is no longer needed. If your ISP provided
a program to log you in to the Internet, you no longer need to run that software after
installing the access point/router. You might need to go to Internet Explorer and
select Tools > Internet Options, click the Connections tab, and select the Never
dial a connection. Other browsers provide similar options.
Troubleshoot the WiFi connectivity
If you are experiencing trouble connecting over WiFi to the access point/router, try to
isolate the problem:
•Make sure that the WiFi settings in your WiFi device and access point/router match
For a device that is connected over WiFi, the WiFi network name (SSID) and WiFi
security settings of the access point/router and WiFi device must match exactly. The
default SSID is NETGEAR-1 and default WiFi pasphrase is sharedsecret. This
information is also on the access point/router label (see Access point/router label
on page 14).
•Does the WiFi device that you are using find your WiFi network?
If not, check the WiFi LED on the top of the access point/router. If the WiFi LED is
off, both WiFi radios are probably off too. For more information about the WiFi
radios, see Enable or disable the WiFi radios on page 69.
•If you disabled the access point/router’s SSID broadcast, your WiFi network is hidden
and does not display in your WiFi client’s scanning list. (By default, SSID broadcast
is enabled.) For more information, see Hide or broadcast the SSID for a WiFi network
on page 68.
•Does your WiFi device support the security that you are using for your WiFi network
(WPA or WPA2)? For information about changing the WiFi security, see Set up or
change an open or secure WiFi network on page 62.
Tip: If you want to change the WiFi settings of the access point/router’s network,
use a wired connection to avoid being disconnected when the new WiFi settings
User Manual252Diagnostics and
AC2000 802.11ac Wireless Access Point/Router WAC124