If your WiFi device finds your network but the signal strength is weak, check these
•Is your access point/router too far from your WiFi device or too close? Place your
WiFi device near the access point/router but at least 6 feet (1.8 meters) away and
see whether the signal strength improves.
•Are objects between the access point/router and your WiFi device blocking the WiFi
signal? For more information, see Position the access point/router on page 262.
Changes are not saved
If the access point/router does not save the changes that you make through the local
browser interface, do the following:
•When entering configuration settings, always click the Apply button before moving
to another page or tab, or your changes are lost.
•Click the Refresh button in the local browser interface. It is possible that the changes
occurred, but the old settings might be in the web browser’s cache.
Troubleshoot your network using the ping
utility of your computer
Most network devices and routers contain a ping utility that sends an echo request
packet to the designated device. The device then responds with an echo reply. You can
easily troubleshoot a network using the ping utility in your computer.
Test the LAN path from your computer to the access
You can ping the access point/router from your computer to verify that the LAN path
to your access point/router is set up correctly. You can do this whether the access
point/router is in access point mode or in router mode.
To ping the access point/router from a Windows-based computer:
1. From the Windows toolbar, click the Start button and select Run.
2. In the field provided, type ping followed by the IP address of the access point/router,
as in this example:
User Manual253Diagnostics and
AC2000 802.11ac Wireless Access Point/Router WAC124