•If your WiFi-enabled computer or mobile device is connected to another WiFi
network in your area, disconnect it from that WiFi network and connect it to the
WiFi network that the access point/router provides. Some WiFi devices
automatically connect to the first open network without WiFi security that they
•If your WiFi-enabled computer or mobile device is trying to connect to your
network with its old settings (before you changed the settings), update the WiFi
network selection in your WiFi-enabled computer or mobile device to match the
current settings for your network.
•Does your WiFi device display as an attached device? (See View devices currently
on the access point/router network on page 153.) If it does, it is connected to the
•Are you using the correct network name (SSID) and password?
Configure WPA and WPA2 Enterprise WiFi
Remote Authentication Dial In User Service (RADIUS) is an enterprise-level method for
centralized Authentication, Authorization, and Accounting (AAA) management. To
enable the access point/router to provide WPA and WPA2 enterprise WiFi security, the
WiFi network that the access point/router provides must be able to access a RADIUS
To configure WPA and WPA2 enterprise security:
1. Open a web browser from a computer or mobile device that is connected to the
access point/router network.
2. Enter http://www.routerlogin.net in the address field.
If you are not connected to the access point/router network but to the same network
as the access point/router, enter the IP address that is assigned to the access
point/router. If you do not know the IP address, see Find the IP address of the access
point/router on page 29.
The Sign-In page displays. You are prompted to sign in with your NETGEAR account.
If the access point/router is not connected to the Internet, you are prompted to sign
in with the local login credentials (see Log in to the access point/router when it is
not connected to the Internet on page 28).
3. Click the Login button.
The NETGEAR Account Login page displays.
4. Enter your registered email address and password and click the LOG IN button.
User Manual65Manage the Basic WiFi and
AC2000 802.11ac Wireless Access Point/Router WAC124