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Troubleshoot the cable internet connection
If your cable modem cannot access the Internet but the Online LED lights green, make
sure that the cable MAC address or device MAC address of your cable modem is
registered with Internet service provider (see Activate your Internet service (except with
XFINITY) on page 12 or Activate your Internet service with XFINITY on page 13).
User Manual25Troubleshooting
High Speed Cable Modem
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