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Troubleshooting
Owner’s Manual
28
Messages
The front panel display of the Rio3224-D2/Rio1608-D2 shows various messages such as errors, alerts, warnings, information,
and confirmations.
Error Messages
Alert Messages
Warning Messages
Message Description Possible Solution
SYSTEM DOWN - PLEASE CONTACT
YAMAHA SERVICE
A system error was detected at the previous
execution.
Contact a Yamaha service center.
DANTE MODULE ERROR A problem was detected in the Dante module. Restart this unit.
ILLEGAL MAC ADDRESS - PLEASE
CONTACT YAMAYA SERVICE
There is no valid Mac Address. Contact a Yamaha service center.
FAN HAS MALFUNCTIONED - PLEASE
CONTACT YAMAHA SERVICE
The fan is not working correctly. Contact a Yamaha service center.
MEMORY ERROR Failed to read from non-volatile memory. Information that was saved during the
previous operation was lost, so this
information must be reset.
Message Description Possible Solution
FIRMWARE VERSION MISMATCH -
BETWEEN YAMAHA AND DANTE.
PLEASE UPDATE FIRMWARE.
The combination of this unit’s firmware and
the Dante firmware is incorrect.
Match them to compatible versions.
FIRMWARE VERSION MISMATCH -
BETWEEN DEVICE AND CONSOLE.
PLEASE UPDATE FIRMWARE.
The combination of the Rio2’s firmware and
the console’s firmware is incorrect.
Match them to compatible versions.
POWER SUPPLY "A" ("B") FAILED -
IF A RECURRING ERROR, PLEASE
CONTACT YAMAHA SERVICE
The supply of power to either power supply A
or B has been interrupted.
Check that the power supply cable is
connected. If checking does not resolve the
problem, contact a Yamaha service center.
GIGABIT NETWORK LINK FAILED -
SWITCHED TO 100Mbps (or 10Mbps)
Dante is not operating at 1 Gbps. Check the link status. Try plugging into a
different network switch or a different port.
Alternatively, try using a different network
cable.
DANTE PRIMARY NETWORK LOST -
SWITCHED TO SECONDARY PORT
When connected via a redundant network, a
problem occurred with the primary
connection, and communication has switched
to the secondary connection.
Check the connections of the Dante primary
network.
Message Description Possible Solution
DANTE AUDIO RESOURCE
OVERFLOW
The number of Dante flows has exceeded the
limit.
Re-configure the Dante audio routing, for
example by eliminating unneeded routings, or
by using multicast rather than unicast to
improve the efficiency.
WRONG WORD CLOCK A problem was detected in the word clock. Check the Word Clock setting.
DANTE PORTS HAVE NO NETWORK
CONNECTION
Nothing is connected to the Dante port. Check the Dante connection.
DANTE CONNECTION ERROR A problem was detected in the Dante
connection.
Check the Dante connection.
ERROR OCCURRED AT DANTE
SECONDARY PORT
The Dante secondary port is not functioning. Check the Dante connection.
DANTE DEVICE LOCK ENABLED You may have attempted to change a DANTE
setting such as this unit’s UNIT ID or
SECONDARY PORT while Dante Device Lock
was enabled.
Use Dante Controller to defeat Dante Device
Lock.
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