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Troubleshooting
FC-2600 Operator’s Manual
5-4
When e-mailing TPS customer support, provide the following
information for better, faster service:
1. The receiver model and configuration settings.
In PC-CDU, click HelpAbout, and click Save to file. Enter a
name for the file, and save it to your computer. Attach this file to
the e-mail.
2. The system/hardware specifications for the computer running
PC-CDU; such as operating system and version, memory and
storage capacity, processor speed, and so forth.
3. The symptoms and/or error codes/messages that precede and
follow the problem.
4. The activities being tried when the problem occurs. If possible,
include the exact steps being taken when the error message or
other problem occurs.
5. How regularly the problem occurs.
Generally, a customer support representative will reply within 24
hours, depending on the severity of the problem.
Website
The Topcon Positioning Systems website provides current
information about Topcon’s line of products. The support area of the
website provides access to frequently asked questions, configuration
procedures, manuals, e-mail support, and so forth.
To access the TPS website, go to www.topconpositioning.com.
RTK rtk@topcon.com
PC-CDU pccdu@topcon.com
If in doubt... support@topcon.com
TIP
For quick and effective support, provide a detailed
description of the problem.
Table 5-1. Technical Support E-mail (Continued)
For Questions Related To... Use...
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