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29
TROUBLESHOOTING
Please troubleshoot using the details below before contacting Omega Customer
Service for repair or service. When contacting Omega for after-sales service, please
have the manufacturer’s serial number or bar code available.
The Appliance Does Not Work
Make sure the power cord is plugged in correctly.
Make sure the hopper is assembled correctly. If the hopper is not locked into place,
the appliance will not operate.
Make sure the appliance is assembled according to the instructions in this manual.
Refer to the instructions.
If the appliance still does not work, please contact Omega Customer Service for
additional support.
The Hopper Does Not Open
If there is a lot of pulp inside the chamber, press [On] to release the excess pulp.
Check the appliance for any foreign substance or solid objects including seeds.
Press [Rev] button to push up stuck ingredients.
Do not attempt to open by force. If the hopper still does not open, please contact
Omega Customer Service for additional support.
The Appliance Stops During Normal Operation
Check for large pieces of food stuck in the appliance.
Refer to the manual “If the Auger Stops Working” and follow the guideline for the
[Rev] button.
If the appliance still does not work, please contact Omega Customer Service for
additional support.
Fine Lines or Scratch Marks around the Auger
This is normal. Do not be concerned. These are molding marks resulting from the
normal manufacturing process.
Juice Leaks Over the Base
Check for an excessive amount of ingredients in the hopper chute.
If you try to juice a large amount of food compared to the pulp outlet, the packing
will be slightly pushed away. Juice may leak out of the gap.
Do not force too much food into the juicer. Push food gradually for extraction.

Juicer Shakes when In-Use
This is normal as the auger rotates. It is not a malfunction. Hard ingredients such as
carrots, potato, radish, beets, etc. may cause shaking more so than soft ingredients.

shaking of the motor.
Slight shaking may be caused by the motor.
CONTACT US:
Customer Service: 1-800-633-3401
Online: www.OmegaJuicers.com/contact-omega-juicers
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