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27
If any of the below problems occur, check to make sure that no other electrical device is within 12
inches (30 cm). If the problem persists, refer to the table below.
Ifthishappens... Possiblecauses... Trythissolution...
Theintensityisnotfelt.
Veryweakintensitylevel.
Are you using only 1 pad? Put the other pad on your
skin. You must use BOTH
PADS for therapy to work.
Have you removed the


surface of pads.
Are the pads stacked together
or do pads overlap?
Check placement of pads.
Refer to Pad Placement
Guide.
Is the cord properly
connected to the unit?
Connect cord plug correctly
into the jack at bottom of
this unit.
Is the intensity setting
getting weak?

Is the gel damaged? Replace pad.
Are the batteries weak? Replace both AAA batteries.
Is the intensity “1”? 
Theskinturnsredorthe
skinfeelsirritated.
Is the adhesive surface of
pads dirty or dry?
Wash adhesive surface
of pads softly with your

under slow running water.
Is therapy time too long? Use less than 15 minutes.
Are the 2 pads attached
properly to the body?
Refer to the Pad Placement
Guide and attach correctly.
Is the pad surface worn out? Replace both pads at the
same time.
Nopowersource. Are the polarities of battery
(+ and -) aligned in the wrong
direction? or Are the batteries
depleted?
Check batteries for correct
alignment or replace
batteries.
11. TROUBLESHOOTING
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