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10Troubleshooting
48 Vista SmartTel
Error diagnosis for direct connections by null modem cable
No remote transmission possible
Problemswithremotedatatransmissionbytelephoneandcomputer
networkscanbecausedonthetransmittersideandonthereceiverside.The
SmartControlandSmartControl PROsoftwaremanualsprovidedetailed
troubleshootingadviceforlocatingerrors.Erroreliminationisdescribedthere
aswell.
Image display errors
Error at receiver
(PC)
Possible causes at PC
receiver Remedy
Thetransmitterlist
appearsafterDial.
1. Thenullmodemcablehas
notbeenrecognisedby
theprogram
2. Incorrectreceiver
modemsettings
3. Incorrectorfaultynull
modemcable.
4. IncorrectorfaultyCOM
port
1. ReceiversettingsportA:DeactivateCAPI,
TCP/IPandsetthemodetonormal.Selectthe
correctCOMportunderPort.
2. Inspectthenullmodemcable.Thetransmitter
listshouldnotappearifthenullmodemcable
iscorrectlyconnectedaslongasneitherCAPI
norTCP/IPareactivated.
3. TesttheCOMportwithanotherterminaland
program(e.g.mouseormodemandterminal
software).
DialogboxConnection
Statusappears,
howevernosetupis
loaded.
1. Incorrectbaudrate
2. Incorrectorfaultynull
modemcable.
3. SmartTelswitchedoff,
notsettofactorysettings,
orfaulty.
4. Nullmodemconnectedto
activedevice
1. ReceiversettingsportA:Setthemodeto
normalandenterthedeviceBaudrate:Ifyou
donotknowyourdeviceBaudratetrythe
settingsavailable,startingwith115,200Baud.
CheckyourSmartTel:
2. TesttheCOMportwithanotherterminal
deviceandprogram(e.g.mouseormodem
andHyperTerminal).
3. Switchthetransmitteroff.Connectallcables
properly.Switchthetransmitterbackon
again.
Faulty image Possible causes Remedy
Allimagesaredisplayed
inblackandwhite
insteadofcolour.
1. Theimageswererecorded
inblackandwhite.
2. ThePCgraphicscardis
configuredfor
256coloursonly.
1. ChangetheSmartTelconfigurationwith
SmartControlsoftware.
2. SetthePCgraphicscardtomorethan
256colours.
Pixelerrorsappearin
theimage,consisting
ofindividualorlarge
numbersofcoloured
dots.
1. Faultyorincorrect
graphicsdriver.
2. TheSmartTeldeviceis
faulty.
1. Setthegraphicscardtoadifferentcolour
mode(16bit,24bit,32bit,TrueColor)which
doesnotdisplaythecoloureddots.
2. Useadifferentoranewgraphicsdriver.
3. Useadifferentgraphicscard.
4. ContactyourretailertohaveyourSmartTel
deviceinspected.
Thedisplayedimages
consistofcoloured
rectangles.
TheSmartTeldeviceis
faulty.
Consultyourdealer.
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