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29
FAQs
Problem Possible Cause Solution
Washing
machine is not
starting
Door is not
closed properly
Restart after the door is closed, check if the
clothes are stuck
Door can’t be
opened
Washer’s
safety protection
is active
Disconnect the power and restart
the appliance
Water Leakage
The connection
between inlet
pipe or outlet
hose is not tight
check and fasten water pipes.
Clean up outlet hose.
Detergent
residues are in
the dispenser
detergent might
be dampened Clean and wipe the detergent dispenser
Indicator or
display isn’t
working
Disconnect the
power, PC
board or harness
may have a
connection
problem.
Check if the power is on and the power plug
is connected correctly.
Abnormal
Noise
Check if the Transport bolts at the back of
the appliance have been removed.
Check it’s installed on a level and solid floor.
Display LED Description Possible Cause Solution
Door lock
problem
Door is not closed
properly.
Restart after the door
is closed.
Water injecting
problem while
washing
Tap is not
opened or
water flows too
slowly.
Inlet valve filter
is blocked.
Inlet pipe is
twisted.
If water is not
supplied
Open the tap or
wait until the water
supply becomes
normal.
Check inlet valve
filter
Straighten the water
pipe
Check the other
taps in the room.
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