For Technical Support Contact Real Flame at: 1-800-654-1704
Problem: Burner will not light using igniter
Please review the Helpful Tips on page 15 for common ﬁxes to this problem.
Possible Cause 1: Electrode and burners are wet.
-Wipe dry with cloth.
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-Call Real Flame at 1-800-654-1704 for technical support.
Possible Cause 2: Igniter battery is dead or backwards.
-Check that the AAA battery is inserted correctly in the igniter (see page 10) or
replace the battery. Make sure the plastic wrap on the battery has been removed.
Possible Cause 4: Bad Igniter
-Call Real Flame at 1-800-654-1704 for support.
Possible Cause 1: No Gas Flow
-Check if the LP gas tank is empty. If empty, replace and reﬁll. If the propane
tank is not empty, refer to “Problem: Sudden drop in gas ﬂow” on the
Possible Cause 2: Coupling nut and regulator not fully connected.
-Turn the coupling nut about one half to three fourths a turn, until you
feel a solid stop. Do not use tools, tighten by hand only.
Possible Cause 3: Obstruction of gas ﬂow.
- Check for bent or kinked hose.
- Clean the burn tube.
Possible Cause 4: Spider webs or insect nest in the burn tube.
Possible Cause 5: Burner ports clogged or blocked.
-Reference “Problem: Irregular ﬂame pattern” on the following page. Clean the
burner ports as described there.
Problem: Burner will not light with match
Problem: The ﬁreplace emits a lot of black smoke when in use
Possible Cause 1: Hose from gas ﬁreplace is pinched.
-Make sure the hose is not pinched between the
ﬁre table and the source of the gas.
Possible Cause 2: Flame is being obstructed at burner ports.
Possible Cause 3: Mixing chamber of the burn tube is blocked or obstructed.
-Make sure that the gas ports on the burner are free
-Clear out the mixing chamber located in the burn tube.
of any lava rocks so that the ﬂame can ﬂow naturally.