The benefits provided to you under the following warranty are in addition to any other rights and remedies available to
you under the law.
1. Warranty
(a) during the first 15 years from the date of purchase (Firebox Warranty Period), there is a defect in the firebox of the
Gas Burner; or
(b) during the first 2 years from the date of purchase (Parts Warranty Period), there is a defect in the gas valves or
other parts of the Gas Burner,
due to improper workmanship or material, Glen Dimplex will replace or repair the Gas Burner without charge. Any
replacement product is warranted only for the time remaining on the original Firebox Warranty Period or the Parts
Warranty Period as relevant.
2. Registration
You must register to receive the benefit of this warranty by completing the warranty registration on our website
(www.realflame.com.au) or completing and mailing the attached registration card within 30 days of purchase of
your Gas Burner (or, if the Gas Burner is fitted to a new home, within 30 days of the date of settlement of purchase
of such new home).
3. Exclusions
Glen Dimplex is not obliged to replace or repair the Gas Burner under clause 1 if:
(a) it has been improperly stored, installed, connected, used, operated or repaired, or damaged, abused, tampered
with, altered (without our written approval), or not maintained in strict accordance with our installation and
operating instructions; or
(b) it has been installed in an outdoor setting.
4. Limit of Liability
The warranty provided under this warranty is limited to replacement or repair of the Gas Burner only, at our option.
To the extent permitted by law, Glen Dimplex excludes liability for consequential loss or any other loss or damage
caused to property or persons arising from any cause whatsoever, and damage arising from normal wear and tear.
5. Claiming under the Warranty
In order to claim under this warranty you must, within the Firebox Warranty Period or the Parts Warranty Period
(as relevant), contact Glen Dimplex, providing the original proof of purchase and the details below:
Supplier Name___________________________________________________________________________
Date Of Purchase / settlement of property if new home _________________
Model / Serial Number_______________________
This warranty does not cover the cost of claiming under the warranty or transporting the Real Flame Gas Burner to and
from the supplier.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a
replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure
does not amount to a major failure.
If you would like to speak to someone about your Gas Burner or claiming under this warranty, please contact the
Service Warranty Desk on 1300 554 155.
Glen Dimplex Australia Pty Ltd ACN 69 118 275 460
Head Office: 1340 Ferntree Gully Road, Scoresby 3179
Telephone: (03) 8706 2000 Facsimile: (03) 8706 2001
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