Possible Cause: Burner ports are clogged or blocked.
-Clean burner ports. Do this by inserting a
paperclip into each of the burner ports to
ensure they are not clogged. WARNING: Make
sure burner is not on and the gas supply has
been properly disconnected. Allow 15 minutes
for unit to cool before touching it.
If these troubleshooting steps are unable to resolve the problem,
please call Real Flame at: 1-800-654-1704
Possible Cause 1: High or gusting winds.
-Increase fl ame to “HIGH” setting.
Possible Cause 2: Low on LP gas.
-Replace or refi ll LP gas tank.
Possible Cause 3: Excess ow valve tripped.
-Refer to “Problem: Sudden drop in gas fl ow
Possible Cause 1: Ice has built up on the outside of the LP gas tank because the
vaporization process is too low.
-Turn the control knob and the LP gas tank to “OFF”. Replace with a spare LP
gas tank and resume burning. Store the spare LP gas tank in a well ventilated
area, away from children.
Possible Cause 1: Out of gas.
-Call your local gas company.
Possible Cause 2: Excess ow safety device may have been activated.
-Turn control knob to “OFF”, wait 30 seconds and light outdoor fi replace. If
fl ames are still too low reset the excessive fl ow safety device by turning o
the control knob and LP gas tank valve. Disconnect regulator. Turn burner
control knob to “HIGH”. Wait 1 minute. Turn burner control knob o .
Reconnect regulator and perform a leak check at tank connection. Turn LP
gas tank valve on slowly, wait 30 seconds and then light outdoor fi re table.
Problem: Sudden drop in gas fl ow, or a reduced fl ame height
Problem: Irregular ame pattern, ame does not run the full length of the burner
Problem: Flame blow out
Problem: Flame seems to lose heat when burning in cold weather -
temperature below 50°F
urner Ports
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