1 | P a g e
The benefits provided to you under the following warranty are in addition to any other rights and remedies available to you under the
1. Warranty
(a) During the first 15 years from the date of purchase (Firebox Warranty Period), there is a defect in the firebox of the Gas Burner;
(b) During the first 2 years from the date of purchase (Parts Warranty Period), there is a defect in the gas valves or other parts of the
Gas Burner, due to improper workmanship or material, Glen Dimplex will replace or repair the Gas Burner without charge. Any
replacement product is warranted only for the time remaining on the original Firebox Warranty Period or the Parts Warranty Period
as relevant.
2. Registration
You must register to receive the benefit of this warranty by completing the warranty registration on our website
(www.realflame.com.au) or completing and mailing the attached registration card within 30 days of purchase of your Gas Burner (or,
if the Gas Burner is fitted to a new home, within 30 days of the date of settlement of purchase of such new home).
3. Exclusions
Glen Dimplex is not obliged to replace or repair the Gas Burner under clause 1 if:
(a) It has been improperly stored, installed, connected, used, operated or repaired, or damaged, abused, tampered with, altered
(without our written approval), or not maintained in strict accordance with our installation and operating instructions; or
(b) It has been installed in an outdoor setting.
4. Limit of Liability
The warranty provided under this warranty is limited to replacement or repair of the Gas Burner only, at our option. To the extent
permitted by law, Glen Dimplex excludes liability for consequential loss or any other loss or damage caused to property or persons
arising from any cause whatsoever, and damage arising from normal wear and tear.
5. Claiming under the Warranty
In order to claim under this warranty, you must, within the Firebox Warranty Period or the Parts Warranty Period (as relevant), contact
Glen Dimplex, providing the original proof of purchase and the details below:
Supplier Name ________________________
Date of Purchase / settlement of property if new home ______________________
Model / Serial Number _______________________
This warranty does not cover the cost of claiming under the warranty or transporting the Real Flame Gas Burner to and from the supplier
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or
refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have
the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If you would like to speak to someone about your Gas Burner or claiming under this warranty, please contact the
Service Warranty Desk on 1300 554 155.
Glen Dimplex Australia Pty Ltd ACN 69 118 275 460
Head Office: 1340 Ferntree Gully Road, Scoresby 3179
Telephone: (03) 8706 2000 Facsimile: (03) 8706 2001
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