General Information for WatchGuard Server Software Upgrades
It is not usually necessary to uninstall your previous v11.x server or client software when you update to WSM
v11.9.x. You can install the v11.x.9 server and client software on top of your existing installation to upgrade
your WatchGuard software components. We do, however, strongly recommend that you back up your
WatchGuard Servers (for example: WatchGuard Log Server,WatchGuard Report Server, or WatchGuard
Dimension Log Server) before you upgrade. You need these backup files if you ever want to downgrade.
Upgrade to Fireware XTM v11.8.x from Web UI
1. Go to System > Backup Image or use the USB Backup feature to back up your current configuration
file.
2. On your management computer, launch the OS software file you downloaded from the WatchGuard
Software Downloads Center.
If you use the Windows-based installer on a computer with a Windows 64-bit operating system, this
installation extracts an upgrade file called [xtm series]_[product code].sysa-dl l to the default location of
C:\Program Files(x86)\Common files\WatchGuard\resources\FirewareXTM\11.8.4\[model] or [model]
[product_code].
On a computer with a Windows 32-bit operating system, the path is: C:\Program Files\Common
Files\WatchGuard\resources\FirewareXTM\11.8.4
3. Connect to your XTM device with the Web UI and select System > Upgrade OS.
4. Browse to the location of the [xtm series or firebox]_[product code].sysa-dl from Step 2 and click
Upgrade.
Upgrade to Fireware XTM v11.8.x from WSM/Policy Manager v11.9.x
1. Select File > Backup or use the USB Backup feature to back up your current configuration file.
2. On your management computer, launch the OS executable file you downloaded from the WatchGuard
Portal.
If you use the Windows-based installer on a computer with a Windows 64-bit operating system, this
installation extracts an upgrade file called [xtm series]_[product code].sysa-dl l to the default location of
C:\Program Files(x86)\Common files\WatchGuard\resources\FirewareXTM\11.8.4\[model] or [model]
[product_code].
On a computer with a Windows 32-bit operating system, the path is: C:\Program Files\Common
Files\WatchGuard\resources\FirewareXTM\11.8.4
3. Install and open WatchGuard System Manager v11.9.x. Connect to your XTM device and launch Policy
Manager.
4. From Policy Manager, select File > Upgrade. When prompted, browse to and select the [xtm series or
firebox]_[product code].sysa-dl file from Step 2.
Upgrade from Fireware XTM v11.x to v11.8.x
12 WatchGuard Technologies, Inc.
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