145
Problem Possible causes Possible solution
micro-SIM card inserted
improperly
Insert the micro-SIM card
properly.
Debris on the micro-SIM
card contacts
Use a soft, dry cloth to clean
the micro-SIM card
contacts.
Unable to
connect to the
network
The micro-SIM card is
invalid.
Contact your service
provider.
You are not within the
network’s service area.
Check the service area with
your service provider.
The signal is poor.
Move to an open space, or if
you are inside a building,
move closer to a window.
Cannot answer
incoming calls
You have activated the Call
barring feature.
Disable this feature. See
Bar Certain Calls.
Cannot make
outgoing calls.
You have activated the Call
barring feature.
Disable this feature. See
Bar Certain Calls.
You have activated the
Fixed dialling numbers
feature.
Disable this feature. See
Use Fixed Dialling
Numbers.
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