Chapter 1: Service Appliance 100 Overview SA-100 Planning, Installation and Administration Guide
ShoreTel 12.1 11
1.4 Integrated Services
The SA-100 allows the ShoreTel system to provide conferencing to ShoreTel users. The SA-
100 supports the following types of conferencing:
Audio-only conferences
Web-only conferences
Web and audio conferences
Instant messaging
This section provides a brief description about the types of conferences the SA-100
supports.
1.4.1 Audio-only Conferences
Each SA-100 provides 50 ports for audio conferences. Up to 15 of those ports can be used
for high definition (HD) audio. Ports are not reserved but allocated on a first-come-first-
serve basis. When all of the audio ports on an SA-100 are in use, calls that initiate new
conferences are routed to an available SA-100. New calls to join an existing conference are
routed to an auto attendant and informed that there are no available ports. When all of the
ports available to the system are in use, all callers that access the conference receive a
message that the conference is full.
Similarly, when the number of conference participants exceeds the number of audio
conference licenses you have, the extra participants receive an unavailable message.
1.4.2 Web Conference Service
Each SA-100 provides 30 ports for Web conferences. Ports are not reserved but allocated on
a first-come-first-serve basis. When all of the Web ports on an SA-100 are in use, calls that
initiate new Web conferences are routed to an available SA-100. New participants trying to
join an existing Web conference are given a message stating that there are no available
ports. When all of the ports available to the system are in use, all new participants are a
statement that no ports are available.
Similarly, when the number of conference participants exceeds the number of Web
conference licenses you have, the extra participants are issued a message stating that no
ports are available.
1.4.3 Instant Messaging Service
Each SA-100 provides support for up to 500 IM users. This service provides the Instant
Messaging server to be used with ShoreTel Communicator for Windows and with Apple's
iChat client. As it is tightly coupled with Communicator, the user does not have to
authenticate specifically with the IM service.
For detailed explanations and usage of available features for each Application, consult the
ShoreTel Conferencing User Guide.
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