SA-100 Planning, Installation and Administration Guide Chapter 6: Configuring the SA-100 for Operation
6.6 Setting Up Instant Messaging
This section describes how to set up IM in the ShoreTel system and for individual users.
For information about configuring users, refer to the ShoreTel 12.1: System Administration
6.6.1 Enabling Instant Messaging on the System
To enable instant messaging on the ShoreTel system, do the following:
Step 1 Launch ShoreWare Director.
Step 2 Click Administrator > System Parameters > Others. The System Parameters
Edit Other Parameters page appears.
Step 3 Scroll down to IM.
Step 4 In the Domain Name field, enter the domain name used for your organization.
Step 5 Check the Enable Offline Message checkbox if you want to allow users to
leave messages for IM users who logged in that the logged off user can get
when they log in.
NOTE If you are using an SSL certificate, check the Enable TLS checkbox to allow users
to encrypt IM messages using Transport Layer Security (TLS) protocol.
Step 6 In the Sessions Timeout field, enter the duration, in minutes, that you want the
system to keep an IM session open without an exchange before timing out.
Step 7 Click Save.
6.6.2 Configuring Class of Service for IM
To configure a Class of Service option for IM, do the following:
Step 1 Launch ShoreWare Director.
Step 2 Click Administration > Users > Class of Service. The Class of Service page
Step 3 In the Telephony Features Permissions section, select the feature class to which
you want to add IM services. The Users page containing the profile of the user
you selected appears.
Step 4 In the IM Presence Invitation Handling field, select one of the following:
User defined: Allows the user to choose how to handle IM invitations.
Auto accept invitation: Forces IM invitations to be accepted automatically.
Invitee still must invite inviter.
Prompt to accept invitation: User is prompted when a new invitation is
Step 5 Click Save.
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