ShoreTel 12.1 7
Preface
Objectives
This document provides planning, installation and administration information for the
ShoreTel Service Appliance 100 (SA-100) and integrated applications.
Audience
This guide is written for the person who plans, installs, administers, and maintains the
ShoreTel system. This individual should be knowledgeable about data networking and
telephony to use this guide effectively.
Organization
This document is generally organized into major tasks, presented in the order in which
they should be completed.
Documentation Overview
The ShoreTel system is documented as described in the following sections.
System Documentation
The ShoreTel 12.1: Service Appliance 100 Planning, Installation and Administration Guide
can be found in the documentation folder on the ShoreTel DVD and can also be accessed
from ShoreWare Director.
This guide provides information on how to plan the implementation of the ShoreTel
Service Appliance 100 (SA-100), as well as how to install the necessary hardware and
configure the integrated applications. The ShoreTel 12.1: Service Appliance 100 Planning,
Installation and Administration Guide can be used in conjunction with the ShoreTel 12.1:
Planning and Installation Guide, the ShoreTel 12.1: System Administration Guide and the
ShoreCare® ControlPoint project management tool.
The ShoreTel 12 Planning and Installation Guide can be found in the documentation folder
on the ShoreWare DVD and can also be accessed from ShoreWare Director. It provides
information on how to plan the implementation of the ShoreTel system, as well as how to
install the necessary hardware, data communications, and telecommunications elements.
Software Documentation
The ShoreTel 12.1: System Administration Guide provides detailed reference information
(both task-based and screen-by-screen) on how to administer and maintain the ShoreTel
system using ShoreWare Director.
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