Chapter 9: Backup and Restore SA-100 Planning, Installation and Administration Guide
ShoreTel 12.1 79
•In the FTP Port field, enter port number that you want the SA-100 to use to connect
to the FTP server. The default value is 21.
NOTE The FTP port must be set to 21. The SA-100 can only perform backup and
restore against a FTP server running on port 21.
•In the Directory field, enter the name of the directory to which you want the SA-100
to back up files on the FTP server. This file will be create the first time a back up is
•In the User ID field, enter the user name that you want the SA-100 to use to login to
the FTP server account for backup.
•In the Password fields, enter the password the SA-100 needs to use to login to the
9.2 Service Appliance 100 Restore
There is not a ShoreWare Director utility for the purpose of restoring SA-100 content.
Restore is performed on demand through establishing an SSH or serial connection to the
appliance and then using CMCA ServicesMgr command line interface (svccli) commands.
Restoring will copy the content files from the previous backup into the appliance. During
restore all appliance services will be stopped.
The restore can occur on non-empty directories, but will not delete files that are in the file
system but not part of the last back up. Files that are created after the previous back up
remain intact. However, files that have been modified since the previous backup will be
replaced by the backup version.
Files that have been deleted since the previous backup will be restored into the appliance
but will not be accessible as the database links to deleted files are not maintained. If these
files are required, they can be retrieved by establishing an SSH or serial connection to the
appliance and retrieving them manually.
Restore procedures are considered non-routine and are not detailed in this guide. For
detailed instructions, see the ShoreTel 12.1: Maintenance Guide.