SA-100 Planning, Installation and Administration Guide
The ShoreTel Server Software Release Notes provide information about new releases, new
features, installation, and upgrading for the ShoreTel server. They can be found in the
documentation folder on the associated DVD and may also be accessed from ShoreWare
Hardware Documentation
The following installation documents are packaged with the associated ShoreGear voice
switch, ShoreTel Service Appliance 100, or ShorePhone IP phone.
Quick Install Guides for each ShoreTel Voice Switch
Shoretel Service Appliance 100 Quick Install Guide
Quick Install Guide for each ShorePhone IP phone
User Documentation
End-user documentation is installed during the ShoreTel Communicator installation. It is
available through the Help > Contents and Index command within the ShoreTel
Communicator application.
Online Knowledge Base
To access additional information about the current release or to resolve issues with the
ShoreTel system, you can use the ShoreTel online knowledge base. This password-
protected, online database is accessible to authorized contacts through the ShoreTel web
site at
Document Conventions
Conventions used in this guide include the following:
Data-entry field names, hypertext links, control buttons, keywords, and other items
within the system management interface are in boldface text.
Information that you enter in data-entry fields is in a data_entry font.
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