20 ShoreTel Mobility User’s Guide Version 7.0
3
When you receive an incoming call, choose one of these options:
Answer—Slide the green answer bar to answer the call.
Decline—Slide the red decline bar to ignore the call.
Your mobile device’s screen becomes active when you answer the call.
Accepting or Declining a Call While on Another Call
If you receive a second call while you are on a call, you hear a call waiting tone, and the screen
indicate that there is another incoming call.
To answer a call while on another call:
Slide the green Answer bar. The first call is put on hold and the incoming call becomes the active
call.
For information about switching between calls see Switching Between Calls on page 24.
To decline a call while on another call:
Slide the red decline bar.
To reject incoming calls before your device rings,select the native Android menu key > Enable DND
and then select a length of time for Do Not Disburb to be active (Off, Always On, 15 Minutes, 30
minutes, 1 Hour, 2 Hours, 4 Hours). Select Disable DND to revert to allowing incoming calls to ring
the device Your Presence status also changes to Do Not Disturb.
For more information on Do Not Disturb and other call settings, refer to Changing Call Handling
Preferences on page 54.
You can also use other apps on your mobile phone while on a call. Just touch the Home key to put the
ShoreTel Mobility Client into the background. To return to your call when you are done, touch the bar at
the top of your screen.
To forward calls:
For information about switching between calls see Changing Call Handling Preferences on page
54.
Receiving a Call while Paired with a Bluetooth Device
Bluetooth support for VoIP calling is an experimental and unsupported feature. You may experience
unexpected behavior during VoIP calls when a Bluetooth audio device is connected.
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