28 ShoreTel Mobility User’s Guide Version 7.0
Making Emergency Calls
To make a call to an emergency number, dial the emergency number as you normally would. Calls that
you make to emergency numbers are not routed through the enterprise.
If you are on a call using the enterprise Wi-Fi network and make a call to an emergency number, the
non-emergency call is dropped.
On GSM devices, you can also make emergency calls even if there is no SIM card in the mobile device
if your cellular service provider supports this feature.
If Enable Emergency calls over VoIP is set on the ShoreTel Mobility Router, you can make 911 calls
over Wi-Fi or cellular data network. Check with your System Administrator for more information.
However, no matter what the ShoreTel Mobility Router’s settings are, if you are on the cellular network
and coverage is detected, the application uses this method to make emergency calls.
If Enable Emergency calls over VoIP is not set (disabled) on the ShoreTel Mobility Router, and your
mobile device cannot access the cellular network, you cannot make emergency calls.