36 ShoreTel Mobility User’s Guide Version 7.0
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3. Select the buddy name to view the notification.
4. Touch Acknowledge to confirm you have received the notification.
5. Touch Add to add this buddy to your buddy list.
Sending Instant Messages to Buddies
Use the Instant Message (IM) feature to chat with a buddy when Presence and IM are enabled.
Viewing IM History
To set how long to keep IMs:
1. Select < in the upper left corner of the main screen to open the ShoreTel menu.
2. Select Settings > Preferences > Presence/IM.
3. Touch IM History, then select the amount of time to keep IMs.
Enabling/Disabling IM Notifications
To enable/disable receiving notifications for new IMs:
1. Select < in the upper left corner of the main screen to open the ShoreTel menu.
2. Select Settings > Preferences > Presence/IM.
3. Select or deselect New IM Notifications.
4. Touch IM Notification Ringtone, then select a tone.
Note
Or, you can touch the Android menu icon again and select Acknowledge All to address all
notifications at once, or Acknowledge & Add to address all and add all buddies at once.
Note
To send an IM, you need data connectivity to the Presence server. (For more information, refer to
Using Instant Message While on a Call on page 39.)
Also, a buddy with the status of Do Not Disturb (DND) or Offline cannot receive IMs.
Tip
You can copy and paste IMs. Touch and hold an IM to use your mobile device’s copy and paste
functions.
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