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Version 7.0 ShoreTel Mobility User’s Guide 39
If you select a buddy who has no configured numbers, the keypad screen opens. If only one
number is configured, this number is automatically dialed. If multiple numbers are configured for
this buddy, for example work and home, a popup screen displays. Choose a number from the
popup screen. During a multi-party session, touch Call to display all participants’ information.
Select the participant you want to call, and continue as noted above.
3. Touch the number or buddy name to call it, or enter a number using the keypad. The IM is still
active.
Receiving a Call During an IM Session
If you receive a call during an IM session, the call appears in the main window. Respond to the call
using the Answer or Decline options.
Using Instant Message While on a Call
You can start or respond to IMs during a call just as you would a normal IM session. The caller is not
put on hold.
To send to an IM while on a call:
1. While on a call, select your mobile device’s Home key.
2. Select the ShoreTel Mobility application.
3. To send a two-party message,
a. Select Buddies.
b. Select IM. Follow the standard Instant Message procedure to send an IM as described in
Starting a Conversation on page 37.
4. To send a multi-party message
a. Select Buddies.
b. Select IM. Follow the standard Instant Message procedure to send a multi-party IM as
described in Starting Multi-Party Conversations on page 37.
To respond to an IM while on a call:
1. While in a call, your mobile device vibrates, and pop-up appears if you receive an IM.
2. Select Close or View.
Note
To call someone who is not on the buddy list, touch Back to return to the main application screen.
Touch Directory Query or enter digits to place a call. Refer to Searching for People, Places, and
Things on page 49 for more details.
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