Version 7.0 ShoreTel Mobility User’s Guide 55
Forward call to VM—Select to indicate all incoming calls are immediately forwarded to voice mail.
Incoming calls to your enterprise phone number do not ring on your desk phone or mobile device.
Forward call to Number/Call Forward Number— Enable Forward Call to Number, then select
Call Forward Number to enter the phone number. Select OK.
Transfer to Desk Number—By default, the extension of your enterprise phone number is used
when transferring an active call from your mobile device to your desk phone. Select this option to
enter a different desk phone number. Select OK.
If the telephony system for your enterprise uses a phone number other than your extension to
transfer active calls to your desk phone, you can specify that number. If you need more information
about which number your PBX uses to transfer calls, contact your system administrator.
Reverse Dial—In cases where Wi-Fi is unavailable, this parameter controls whether the call is
initiated from the mobile device or from the ShoreTel Mobility Router.
In cases when it is cheaper to call from a landline rather than placing a call from a mobile
device, the Reverse Dial setting helps control costs. Normally, outbound calls are dialed from
the mobile device. When in Reverse Dial, outbound calls are placed from the ShoreTel Mobility
Router to the mobile device. You still enter the number to be dialed as normal, however, based
upon your settings, the system determines how to place the call.
On—Reverse Dial is always used when not on Wi-Fi. When you make a call in this mode,
the system calls you. A popup prompts you to answer. Select Answer to continue. Note
that even though it appears you dialed an outbound call, the system “reverses” this action
and calls you instead. You are prompted to select any number on the keypad to continue.
Off—Reverse Dial is never used. Calls initiated in this mode are always treated as
standard outbound calls.
Auto—When there is no Wi-Fi available, Reverse Dial mode is always used when out of
your home country, and never used when in your home country. When you make a call in
this mode outside of your home country, the system calls you. A popup prompts you to
answer. Select Answer to continue. Note that even though it appears you dialed an
outbound call, the system “reverses” this action and calls you instead. You are prompted
to select any number on the keypad to continue.
Changing Data and Call Routing Preferences
1. Select < in the upper left corner of the main screen, and then touch Settings > Preferences >
Data and Call Routing.
2. For Allowed Data Networks, choose from the following options:
Wi-Fi—When enabled, you can use Wi-Fi networks to connect to the ShoreTel Mobility Server.
If Wi-Fi is enabled and connected, the Wi-Fi network is used instead of cellular data whenever
Cellular Data—When enabled, you can use a cellular data connection to the ShoreTel Mobility
Server. (Your account has to be enabled for cellular data access on the ShoreTel Mobility